House of Content is committed to providing excellent service, which includes everything from the content we produce, to other monthly deliverables and Client services. We aim to ensure our content and services make a positive impact, communicate the Client brand in their authentic voice, support Client sales and marketing targets, whilst maintaining transparent communications and the highest service standards. These terms and conditions outline our commitment to you, and in return, our preferred process for working with Clients to ensure we can consistently deliver the best quality service at all times.
House of Content can provide the following Services to Clients to support sales and marketing objectives:
- Marketing strategy;
- Lead generation services;
- Web, sales and marketing copy;
- PR/influencer outreach;
- Content marketing;
- Social media (organic and paid);
- Branding and design;
- Web design and development services;
- SEO & PPC.
Our aim is to ensure that the relevant marketing solutions are tailored around the business objectives of the Client.
Deliverable schedule. Before work commences, a Deliverable Schedule is agreed, to ensure the Client receives the Work as agreed and Services they require in a timescale that supports their business objectives.
Delays. House of Content makes all reasonable effort to Deliver Services and Produce Deliverables within the agreed timescales. We acknowledge, on the rare occasion, that delays can happen, if the Company is awaiting materials, information, feedback or sign-off from a Client. Unless otherwise specified or agreed, these delays will not stop invoices being sent for payment before the pre-agreed Project end date, or the end of the Calendar month, when payment is due. If, however, the delay has been caused by the Company, the invoice will be placed on hold until all Services and Deliverables have been received by the Client. We will always make all reasonable efforts to ensure a Client is aware of any possible delays in Service delivery.
Fees are charged in line with current pricing policies. Fees are calculated based on the time and work invested into each Project, which includes, but is not limited to, strategy, research, writing, editing, image sourcing, publishing, outreach and working with Partners to deliver the Services each Client requires. Clients will always be informed of Fee changes, with twenty (20) working days notice. Also, any annual changes to our prices will always be implemented before the end of a calendar year and clients will be informed with twenty (20) working days notice.
Deposit. All Content Services require a Deposit, up to 50% of the balance for the Project, or the first months’ worth of Content Services & Deliverables. The deposit must be paid with cleared funds before work can commence. An invoice is sent for payment of the balance once the work is complete. Payment is due on or no later than the last working day of the Calendar month during which the work was produced.
Payments will be made using cleared funds from the Client to the Company, using a bank or electronic transfer, once an invoice has been issued. Payment details shall be set out in the Company’s invoices. The Client shall adhere to the payment terms on the invoice. The Company reserves the right to withhold any Materials until payment has been received. The Company may also exercise the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 if not paid according to the terms of any relevant invoice and/or this Agreement.
Intellectual Property Rights (IP Rights)
For the avoidance of doubt, all intellectual property rights arising from any Work agreed and any related deliverables shall be owned by the Client, once payment has been made by the Client.
Once the final balance has been paid and has cleared in the Company’s bank account, all Work is granted under exclusive license to the Client across all territories, on all formats and for an unlimited amount of time. The Company retains the right to use the Work or any portion of such for promotional purposes, only with written permission (this is as acceptable if sent electronically or in the form of a signed letter to the Company’s address) of the Client.
Commitment to Quality. House of Content continues to pride itself on providing the highest-quality standards for Content Deliverables and Services. As a writing agency, we know that it can take several feedback rounds, in the first month or two of working together, to ensure your authentic voice and company message is reflected accurately in the content, copy and other deliverables. We are happy to provide content revisions up to two times, within twenty (20) working days of monthly or project-related content deliverables being ordered.
Delivery time will be within the Schedule outlined in the Agreement between the Company and the Client and any other applicable communications between the Company and Client. We ask that clients to maintain timely communications on their end, to help ensure we can maintain a quality Service delivery timescale. Please let us know immediately if at any time you are dissatisfied with any Work Deliverables; We are committed to maintaining high services standards; therefore, feedback will enable us to make edits according to Client expectations.
Original Work. House of Content guarantees that all work produced by our Writers Team is 100% original. As content producers, we take plagiarism and the protection of intellectual property very seriously. We maintain high standards for fact checking and sourcing material and references; therefore, please alert us anytime you are dissatisfied with the number of references or links in any piece of work. We test all pieces of work to ensure originality as per Google and AP writing and plagiarism guidelines.
Writing and Refund Policy
All work is guaranteed within an agreed Deliverable Schedule. All reasonable efforts will be made to ensure this, or manage Client exceptions if there are going to be any delays.
Edits. Included the cost of every Deliverable and Project is an allowance for up to two free revisions if requested within a twenty (20) working day timescale. This includes edits to correct for poor grammar, spelling mistakes, a misunderstanding of the topic or subject matter, a misalignment between content/copy and the brand message, or modifying sections to ensure a clearer, more authentic, tone of voice. We are unable to make edits beyond the twenty days after the content has been delivered.
Any edits that involve more work/time than stated above, or are outside of the twenty (20) working day timescale, will cost a separate fee, starting at 25% of the order value of the Work Deliverable. We will invoice this separately, with payment due before further edits can commence.
Refunds. No refunds can be issued unless a minimum of two revisions has been undertaken. We know that most of the time, a series of edits is all that is needed to deliver the Work that a client will be happy with.
Every piece of work we produce involves time, care, research and management to ensure we deliver the content and copy Services a Client orders. For this reason, we are unable to offer refunds without a minimum of two revisions. If a Client is still dissatisfied, a Credit will be issued on the Account and a new piece of work – one that will involve the same investment of time and effort – will be produced for the Client. We will always put customer service and client satisfaction first.
Client Approval Policy
The Client is responsible for approving all titles of copy or work in a reasonable timescale, and should be aware that any delays will cause a delay in the Company producing the Deliverables within the agreed Deliverable Schedule.
The Client is also wholly responsible for valid written confirmation and approval of the Project work or monthly Content Deliverables (e.g. copy, design, images, and other services). Approval and feedback must be given within twenty (20) Working Days of the Deliverables being sent to the Client by the Company. Once feedback has been provided, the Company will make up to two revisions within this twenty (20) working day timeframe. Once this is complete, and the Client confirms receipt of the work, the Company is no longer responsible for any errors relating to the work or projects after the work has been accepted by the Client.
Written notification is required to cancel any project or rolling monthly Service Deliverables, which will result in the automatic sending of the final invoice. Payment is due to cover all remaining work in that month, or for the remainder of the project. Clients that pre-pay (book in advance a fixed amount of time or Service Deliverables) will not be issued refunds. The work will be delivered in a single batch, or will continue as requested until the agreed project completion date.
Term and termination
The term of an Agreement commences upon the date of the signed Agreement and shall continue in effect unless terminated. If the Client or the Company requires to terminate an Agreement, a twenty (20) days notice is needed by either party.
If the Client terminates an Agreement without giving the aforementioned written notice, the Client shall remain liable for any outstanding amounts. Written notice can include email, which must be acknowledged and confirmed by the Company, which will provide an outline of all services yet to be delivered and amounts payable in the exit timescale of an Agreement.
Unless otherwise specified by either party, all Agreements between Clients and the Company renews automatically on a rolling monthly basis.
The Company follows the General Data Protection Regulation (GDPR) and the data received from the Client is protected and secured in an encrypted cloud, whilst producing work and Service Deliverables for the Client. We confirm that we will not sell, trade or share data about The Client to outside third parties. This does not include our trusted partners or suppliers that we collaborate in order to deliver an efficient Services Deliverables and to meet our agreed deliveries.
Neither party shall disclose Confidential Information for a period not less than two (2) years following termination of this Agreement. Confidential Information includes quotations, price estimates, discounted services and sensitive data that the Company could be privy to in the course of producing the Materials.
Indemnity and Limitation of liability
By agreeing to these Terms of Service, the Client agrees to indemnify and hold harmless House of Content (trading name of TNG Startup Consulting Ltd.) from and against any claims, losses and costs that may occur from any breach of contract or any error, negligence by the Client, its agents, employees, or assignees.
Other than the obligations set forth in the Payment Policy Clause, each party’s liability to the other shall be limited to the amount paid or payable by the Client to the Company under this Agreement. The Client shall advise the Company of any health & safety hazards and/or risks, otherwise the Client will indemnify the Company against any claim whatsoever. The Company shall not be liable or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of its obligations in relation to the equipment or any related services if the delay or failure is due to any cause beyond its reasonable control, including receiving information provided by the Client for inclusion in the Materials that is later found to be incorrect, inaccurate or false, or payment is outstanding.
This Agreement is made under and will be governed by and interpreted in accordance with the laws of England and Wales, and the Parties hereby submit to the exclusive jurisdiction of the English courts.
This Agreement constitutes the entire agreement of the Parties on the subject matter of this Agreement. This Agreement supersedes any other agreement between the parties in respect of the provision of all or part of the Materials.
No failure or delay by a party in exercising any right or remedy provided by law or under this Agreement shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time. No single or partial exercise of any right or remedy shall preclude any further exercise of the right or remedy or the exercise of any other right or remedy. The rights of the parties under this Agreement are cumulative and may be exercised as often as the relevant party considers appropriate.
No amendment, modification, variation or waiver of this Agreement shall be valid unless in writing and duly executed by or on behalf of all the parties.
If any provision of this Agreement is held to be invalid or unenforceable, then such provision shall (in so far as it is invalid or unenforceable) be given no effect and shall be deemed, without invalidating any of the remaining provisions of this Agreement, not to be included in this Agreement.
A person who is not party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
This Agreement may be executed in any number of counterparts and all of those counterparts taken together shall constitute one and the same instrument.